1. Identification of the Data Controller
- Company Name: FUTUPRO S.A.S.
- Tax ID (NIT): 901457907-5
- Main Domicile and Production Plant: Carrera 8 #34-66, Barrio El Troncal, Cali, Valle del Cauca, Republic of Colombia.
- Phone Lines: (+57) 317 092 8748 · (+57) 315 994 2146 · (+57) 318 472 0897
- Legal Office and Data Protection Officer: (+57) 318 487 0922
- Exclusive Official Channel for Habeas Data and PQRS: juridico@futupro.com
- Commercial Emails: gerentecomercial@futupro.com / asistentecomercial@futupro.com
2. Fundamental Definitions
For the correct interpretation of this policy, terms such as Authorization, Database, Personal Data, Data Processor, Data Controller, Data Subject, and Processing shall bear the legal meaning established by Article 3 of Law 1581 of 2012.
3. Specific Purposes of Processing
Contact, commercial, and institutional personal data collected through the Smart Quoter, contact forms, WhatsApp messaging, and emails will be processed for the following purposes:
- Quotation Processing and Delivery: To parameterize, calculate, and send commercial proformas, technical sheets, estimates of Minimum Order Quantities (MOQ), and delivery times requested by the user.
- Direct Commercial Assignment: To manage direct contact with a specialized commercial advisor via WhatsApp or phone call to delve into the technical requirement.
- Contractual and Operational Manufacturing Management: To formalize industrial manufacturing contracts for third parties, Non-Disclosure Agreements (NDAs), production orders, and the issuance of mandatory electronic invoicing before the National Directorate of Taxes and Customs (DIAN).
- Risk Prevention and AML/CFT Compliance: To consult and verify commercial background and binding restrictive lists (SARLAFT / SAGRILAFT / OFAC / UN) in accordance with Colombian regulatory requirements for legal entities and their legal representatives.
- Technical and Industrial Communications: To report updates on production lines, INVIMA/FDA regulations applicable to the quoted product category, or invitations for in-person plant tours.
4. Processing of Sensitive Data and Minors
FUTUPRO S.A.S. DOES NOT request or store sensitive data (such as religious convictions, racial or ethnic origin, political opinions, mandatory biometric data, or health data) for interactions on this site. Furthermore, FUTUPRO's industrial solutions and services are strictly intended for adults and mercantile entities. Data from individuals under 18 is not collected.
5. Rights of Data Subjects (ARCO Rights)
In accordance with Article 8 of Law 1581 of 2012, the Data Subject holds the following rights:
- To know, update, and rectify their personal data concerning FUTUPRO S.A.S.
- To request proof of the authorization granted, except when explicitly exempted as a requirement for processing.
- To be informed, upon request, regarding the use given to their personal data.
- To file complaints with the Superintendence of Industry and Commerce (SIC) for infringements of current regulations.
- To revoke authorization or request data deletion when processing does not respect constitutional and legal principles.
- To access for free their personal data subject to processing.
6. Formal Procedure for Inquiries and Claims
Data subjects or their assignees may exercise their rights by sending a formal communication to the email: juridico@futupro.com or via physical filing at our plant: Carrera 8 #34-66, Barrio El Troncal, Cali.
Will be answered within a maximum term of ten (10) business days counted from the receipt date. If not possible, the interested party will be informed before expiration, stating reasons and setting a response date not exceeding five (5) additional business days.
For correction, updating, or deletion. The maximum term to resolve it will be fifteen (15) business days from the day following receipt. If the claim is incomplete, the interested party will be required within the following five (5) days to amend it.
7. Information Security and International Transfer
FUTUPRO S.A.S. implements strict technical, administrative, and human controls with 256-bit SSL/TLS encryption to safeguard information against unauthorized access, loss, or alteration. For cloud storage and web infrastructure execution, top-tier tech providers are used under rigorous data transmission agreements complying with SIC.